What is hosted telephony?


Hosted VoIP, hosted IP, hosted PBX, VoIP – whatever you want to call it – voice over the internet is a revolutionary technology which uses your internet connection to create a fully functional phone system. ‘Hosted’ simply means that rather than the technology sitting in your office, it is somewhere else and someone else it taking care of it for you. For example ‘web hosting’ is a company hosting your website on their network, their network being part of the “cloud” which is accessible from anywhere that has access to the internet.


Why are businesses turning to
hosted telephony?

Cybermo hosted telephony

Low cost
In general, a telephone service via VoIP costs less than an equivalent service from traditional providers. There are also some cost savings due to using a single network to carry voice and data. This is especially true when businesses have an existing, under-utilised network capacity they can use for VoIP without any additional costs.

People are probably already making VoIP calls from their standard phones without realising. Communication companies use VoIP to streamline their analogue networks. By converting analogue signals into digital ones and back again, they seriously reduce the infrastructure required, especially for long-distance and international calls. As the infrastructure goes digital, VoIP will overtake analogue as the most popular form of voice communication.

As your business grows, so can the system. There are no expensive upgrades or phone system updates – all that is needed is the addition of an extension and an extra handset.

Anywhere there’s a connection to the internet, you can connect with their VoIP system – in the office, at home or even on holiday, you can still make and receive calls.

High quality
We promise there will be no reduction in call quality thanks to our state-of-the-art platform and connections with our Tier-1 providers.

Feature rich
We offer traditional features such as call forwarding, hunt groups and voicemail along with extra features such as voicemail to email.

Easy to maintain
We take care of looking after your systems, ensuring they are always operating. That means lower maintenance costs and no support contracts.

Geographic presence
In business it’s sometimes desirable to have a presence in other parts of the country. With our VoIP platform, you can choose a number from our wide-range of geographic and non-geographic numbers.


✔ Unlimited minutes to UK mobiles and UK landlines beginning 01, 02 & 03

✔ Busy lamp indicators (see which internal users are on the phone or available)

✔ IVR Voice Prompts (e.g. Press 1 for Sales, 2 for Accounts etc)

✔ Up to 3 standard geographic DDI’s (Direct dials)

✔ Up to 3 inbound numbers per channel

✔ Configurable call routing & forwarding

✔ CDR access and export (call data)

✔ Hold music/customer hold music

✔ Message waiting indicator

✔ Per extension voicemail

✔ Voicemail to email

✔ Time of day routing

✔ Group voicemail box

✔ Internal call transfer

✔ Conference calling

✔ Tandem ringing/mobile twinning

✔ Hunt groups (call groups)

✔ Call queues

✔ Call barring

Cybermo hosted telephony

What makes it work?

The entire phone system is hosted in the cloud at a secure data centre. All you need to use the service is an internet connection, a compatible desk phone and a subscription.

What are the options for connectivity?
ADSL 2+ (up to 24Mb)
• Fibre to the cabinet (FTTC up to 80Mb)
• Fibre to the premises (FTTP up to 330Mb)
• Ethernet First Mile (EFM up to 20MB with no contention),
• Leased lines (up to 1GB with no contention)