Cybermo FAQs

 
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Will I be allocated an account manager?. . .
Yes! I will be your account manager and your point of contact throughout the contract. This eliminates the need to contact the network directly so no waiting on hold and speaking to a different person each time.

What do your customers say about your service? . . .
Customer service is very important to us and we aim to provide all of our customers with a first class service throughout the contract. Don't just take out word for it, see what our customers have to say by checking us out on Trust Pilot.

Here’s one of the reviews to check out:

Cybermo testimonial

What’s this hardware fund all about? . . .
The hardware fund can be used at any point throughout the contract on anything such as handsets, tablets, laptops etc. It can also be given as a monthly line rental credit or given to you as cashback. We would not deduct anything off the hardware fund if you chose to take it as cashback, the money is yours to spend how you wish.

What makes Cybermo different from other suppliers? . . .
Let’s face it, the industry is notorious for confusing tariffs and good looking slick salesmen in pinstripe suits (come on I know you were thinking it too!) – we are very much aware of this and choose to take a much more personal, friendly and consultative approach offering an honest and transparent solution. We are very passionate about what we do and we understand that excellent customer service coupled with competitive pricing is the most important part of our job. It sounds cheesy but we enjoy our jobs and like to go home happy at the end of each day and we do that safe in the knowledge that we have very happy customers.

Why would we use a company like Cybermo rather than going to the network direct? . .
It’s simple!

  • How much do you rely on your mobile phone to run your business?

  • How frustrating is it when you can’t get signal?

  • How annoying is it when you receive an unexpectedly high bill?

  • And how crazy does it drive you when you have to wait on hold to a call centre and never get through to the same person twice?

    That’s where we’re different . . .

We can give you the personal touch, offering impartial advice on all three networks and source the most cost effective deal for your company. We can offer cheaper rates and a completely bespoke solution, as there is no such thing as “one size fits all”. We won’t leave you waiting on hold and your account manager will deal with your queries so no getting passed around and having to repeat yourself time and time again!

What kind of phone warranty will we have? . . .
All handsets purchased from Cybermo are sim free and (with the exception of iPhones and Motorola) come with a 24 month warranty and 24 hour faulty replacement service. iPhones come with Apple’s 12 month warranty although an extended warranty can be purchased. The handsets are yours to keep at the end of the contract.

Do you also offer mobile phone insurance? . . .
Insurance can be purchased for your phone ranging from £2.99 to £7.99 per device per month dependant on the value of the device and the number of devices you are insuring. This will cover loss, theft and damage and is on a 30 day rolling contract.

What can I expect my first bill to look like? . . .
The first bill is charged pro-rata one month in advance, we’ll always catch up with you after the first bill to make sure you understand it fully.

What kind of technical support do you offer? . . .
Our remote technical support comes at no extra charge throughout the contract term. We are able to log in remotely to Android handsets however please be advised that we are unable to log in to iPhones, Microsoft or Acer so we will have to talk you through the troubleshooting process as opposed to logging in. We would also be able to attend site on the day of the port to ensure that everything runs smoothly and we can answer any questions.

What should I expect on the day the upgrade goes ahead? . . .
Don’t worry, it doesn’t need to be stressful as we plan everything to a tee before the day and take the stress away from you.

If we were to keep you on the same network, the upgrade will go on in the background. All users would also be able to keep their existing sims, the only reason they would need to change sims is if they are changing to a device that takes a different sim size. Please however be aware that you may need to reset your voicemail and any saved voicemails may no longer be available (this doesn’t always happen but worth bearing in mind)   

To make you fully aware of the porting process if you chose to change network, at some point between 8am and 4.30pm on the day the port is due to go ahead, your existing sims will stop working. At this point you should start to use your new sims. Unfortunately we aren't told the exact time, it could be at any point during the day.

It can happen in stages so for example you may find that you can make calls but can’t receive them or vice versa, but within a couple of hours all functions will usually have ported over. As standard the network advise 24 hours for the port to go ahead but once you notice that your old sim has stopped working, we usually find that the port completes within a couple of hours, you may however notice some downtime during that window.

I’ve got another question . . .
Just use the button below to contact us, you can ask us anything.