Choosing the right telecoms company is an important business decision so make sure you ask the right questions before signing up. 

Cybermo dots

The communications industry unfortunately has a bit of a bad reputation for sales people offering confusing deals that cost far too much money in the long run. Our aim is to become the most trusted provider of business communications and change that perception. It’s a very competitive industry and I’m sure you’ve had lots of other telecoms companies approach you to obtain your business. It helps to know what to look out for, so please feel free to use our questions to make sure the quotes you are receiving from both us and other providers are crystal clear and suit your requirements:

Cybermo: what questions should you asking before signing your mobile contract
  • Has the contract term been made clear?

  • What happens at the end of the contract – how much notice do you have to give?

  • Are the line rentals being offered for the entire duration of the contract or do they increase after year 1 for example?

  • Is the information on the quote clear and transparent, if not, why not?

  • Are the handsets that are being provided SIM Free or locked to a specific network? (if you choose to change networks at a later date and the handsets are locked, it can be a bit of a faff and you may be charged to get them unlocked)

  • Has the dealer said they will provide a monthly line rental credit or reimburse your early termination charges? – how long will it take to receive this credit? Will the line rental credit appear directly on the bill?

  • If a hardware fund is being offered, can this be taken as cashback? - If so, will the dealer deduct a percentage of this if you choose to go down this route rather than purchasing hardware?

  • What do their customers say about them? – check out their reviews online (Trust Pilot is always a good site for reviews) as you don’t want to be stuck with them for 2 years if they have a terrible reputation.

  • Is the sales person being too pushy and insisting you sign today? – Ignore them, make sure the deal is right for you. There is usually no “cooling off” period on business contracts so make sure you have ALL the information you need before committing.